iPhone or iPad
- Open Safari.
- Go to railmate.net.
- Tap the Share button.
- Tap Add to Home Screen.
- Tap Add.
Before you start
- Open https://railmate.net on your phone or tablet.
- Use RailMate while parked or before departure. Do not handle the phone while driving.
- Keep mobile data turned on for live maps and Help Me messages.
- Allow location access when asked. RailMate uses this for the live route marker and Help Me location.
- Always follow your duty sheet, controller instructions, road rules, and site marshal directions first.
Save RailMate to your home screen
This puts RailMate on the phone like an app, so it is easier to find at sign-on.
Android phone or tablet
- Open Chrome.
- Go to railmate.net.
- Tap the three dots menu.
- Tap Add to Home screen or Install app.
- Tap Add or Install.
Saving to the home screen does not replace mobile data or GPS. For live tracking, keep location services turned on.
Quick start
- Open RailMate.
- Tap Routes or Upcoming.
- Select your route number.
- Select the correct variant or direction.
- Tap Load map or open the variant.
- Allow location if the phone asks.
- Check the next stops before you leave.
Home screen
The Home tab gives you the main overview.
- Open map takes you to Upcoming Stops.
- Open routes takes you to the route list.
- Current selection shows the route and variant currently loaded.
Choose a route
- Tap Routes at the bottom of the screen.
- Find the line or route number on your duty sheet.
- Tap the matching variant.
- Check the direction and route notes before departure.
Some route numbers can have more than one stopping pattern. If unsure, confirm with your duty sheet or control.
Use Upcoming Stops
- Tap Upcoming.
- Choose the route and variant if one is not already loaded.
- When asked for location, tap Allow.
- Watch the Next and Upcoming stop list.
- Use the map as a guide only. Confirm stops with your duty sheet and signage.
Map controls
- Center brings the map back to your bus location.
- Max makes the map larger. Tap it again to return.
- North keeps north at the top of the map.
- Heading turns the map to face the direction of travel.
- Route lock shows whether RailMate thinks you are on the loaded route.
Library
Tap Library for reference information.
- Layover notes and stand reminders.
- Busway operating reminders.
- Notices and route communication notes.
- Station library with replacement bus stop guidance.
Help Me
Use Help Me when you need support from control.
- Tap Help Me.
- Enter your driver name.
- Enter your route number.
- Select the variant if you know it.
- Tap Use device location.
- Type a short message. Example: blocked stop, breakdown, unclear diversion, passenger incident.
- Tap Send to control.
If the connection drops, RailMate can queue the request and retry when the phone is back online.
Common problems
Check that location services are on, then allow location for RailMate in the browser.
Go back to Upcoming, choose the correct route and variant, then tap Load map.
Refresh the page while online. If the issue remains, contact control.
Some saved pages may still open, but live maps and Help Me sending need a connection.
Driver checklist
- I have opened railmate.net or the saved RailMate home-screen icon.
- I have selected the correct route and variant.
- I have checked the next stops before departure.
- I know where the Help Me button is.
- I will follow controller instructions and road rules over anything shown on the phone.